To:Rex Roeges,Customer Service Department Iroeges@books, com〉
From：Dave Palmer〈palmer@mail2. com
Re ： Lost book
Dear Mr. Rex Roeges,
I am writing this e—mail concerning a book that I ordered through your company，The Computer Networks 4th edition,order number 20035. I placed the order last month and still have not received the book.
I visited your website and confirmed that my shipping information was correct,and that my credit card has been charged for the book； the website also indicates that the book was shipped using your “Global Carrier，，service the day after I ordered it. Considering that “Global Carrier” shipments typically take two weeks to arrive, I should have received my goods a week ago at the latest. However,my post office informed me they have neither received nor delivered the book. Can you let me know what is going on as soon as possible? Dave PalmerTo ： Dave Palmer ^palmer@mail2. com
From ： Rex Roeges Iroeges@books. com
Re；Lost book
Dear Mr. Palmer,
Thank you for contacting us. It is important to us that our customers are satisfied with our service,so I am very sorry to hear that you have not received your merchandise.
I looked up your order number and discovered that the book has not been sent out. I have rectified this mistake on our website and sent the book to you via express mail. It should arrive within two business days. With the book I have enclosed a coupon for half off your next order.
Again,I apologize for the inconvenience. If you have any more questions or need further assistance， please contact me at 602 — 385 — 0256. or e—mail me at Croeges@noble, com〉.
Sincerely，
Rex Roges, Customer Service Department Nobel Bookstore
How did the company attempt to compensate the customer?
这道问题询问公司向顾客的赔偿事项，因此只要在第二篇文章里找到compensate(赔偿）这个 词和相关事项，就可以知道正确答案了。文中说“附寄了一张下次订购可以享受半价打折的优惠券”，因此可以 断定公司通过赠送优惠券来赔偿顾客。
最早提出了圆周率计算方法的数学家是祖冲之。 （ ）
为了适应企业管理精细化的要求，每一个总账科目下都应设置明细科目。 （ ）
一般来说，短期政府债券的收益率可被用作确定基础利率的参照物。 （ ）
我国各地区的经济发展极不平衡，造成了我国证券市场特有的“板块效应”。 ( )
股份有限公司向社会公开发行股票时，必须经过国务院证券监督管理机构或国务院授权 的部门的审批。 （ ）
根据《合同法》的规定，在以欺诈方式订立的合同当中，提供虚假信息即欺诈一方也有权主 张合同的变更、撤销。 （ ）
依据《银行业监督管理法》的规定，银行间的同业拆借市场由中国人民银行监管。（ ）
审计人员采取随机选样法选取样本，不考虑其金额大小，也不考虑是否为关联方余额。( )
在Excel中输入分数时，最好以混合形式(O ？ /?)方式输入，以免与日期格式相混淆。( )
防火墙可以限制暴露用户点。 （ ）
