资料：Desktop Support for Private Equity Firm in Midtown
-Manhattan
-Contract role
The Desktop Support Technician will provide desk side and remote technical assistance to end users. Strong desktop troubleshooting skills will be used to handle technical support request and determine root cause including diagnosing and resolving issues with PC's, laptops, mobile devices, printers and peripherals. In addition to technical support you will be responsible for imaging PC's, deploying and configuring software and managing technology requests and account creation.
This position requires high levels of professionalism, strong problem solving skills, and the ability to learn new technologies.
Responsibilities
-Install, configure, maintain and support PC hardware and software for the firm's end user computing environment.
-Creating and managing standardized desktop images and applications packaging; physical setting up for computers and software system installation for various applications and programs.
Perform hands-on fixes at the desktop level, including installing and upgrading hardware/software, installing hardware and configuring systems and applications.
Monitor and test fixes to ensure problems have been adequately resolved.
Image and configure desktops and laptops using an enterprise imaging solution.
-Quickly escalate, track and close incident tickets to ensure high client satisfaction.
Requirements
-Experience in working in hedge funds, fund-of-fund or private equity firms, smaller organizations where ability to learn range of technologies was required; and/or client facing/field service roles are all a plus.
-Exceptional written, oral and interpersonal communication and customer service skills across all levels of an organization.
-Strong knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications.
-Strong knowledge of Windows 7, Active Directory and Exchange.
-Strong knowledge of MS Office 2010 required.
-Knowledge of network printer installation, setup and troubleshooting.
-Knowledge of virtualization technologies.
-Working knowledge of mobile devices-add, remove, reactivate, migrate users etc.
Which of the following could ensure high client satisfaction?
本题考查的是细节理解。
【关键词】ensure high client satisfaction
【主题句】第2自然段Responsibilities职责
-Quickly escalate, track and close incident tickets to ensure high client satisfaction.迅速更新、追踪和结束客户订单以确保较好的客户满意度。
【解析】本题的问题是“下列哪项能够确保较好的客户满意度？”。A选项“更新、追踪和结束客户订单”，B选项“使用企业成像解决方案”，C选项“安装实体电脑”，D选项“配置系统和应用”。根据主题句可知，选项A正确。
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